Frequently Asked Question

How do I verify my account on ChainEX?

Last Updated 2 years ago

Completing the Profile Verification process will assist ChainEX with securing your account.

You can verify yourself by following these easy steps below.

  1. Log in to ChainEX (
  2. You will then be required to verify yourself.
  3. Select "Continue to Verification" 
  4. A page will appear that will require you to verify your mobile number
  5. Enter your country dialing code and mobile number including the '0" and click on Next
  6. Enter the OTP received on your mobile in the verification code field.
  7. Select Verify.

Once your mobile number has been verified ( Level 1) you will further verify yourself to Level 2 via the following steps:

  1. Select your Issue Country - this is the country you were born in - the country that reflects on your ID or Passport Document.
  2. Select your Document Type.
  3. Enter your Document Number.
  4. Enter your Date of Birth.
  5. Select Next
  6. You will then be asked to upload images of your ID or passport as well as a selfie image.
  7. Upload a clear copy of your ID or Passport Document from the front and from the back for the second ID image upload ( if you are using the ID book, you can just tick the little box which says "My document has no back").
  8. Select Next 
  9. Upload a clear photo of yourself holding said ID or Passport Document along with a piece of paper with the word "ChainEX" and today's date. (It is very important that the names on the ID or Passport Document match the names you used to register on ChainEX.)
  10. Select Next 
  11. Select your Country of Residence - this is the country you are currently living in.
  12. Fill out the rest of your address information.
  13. Select Next.
  14. Upload a clear copy of your proof of residence eg. Bank Statement, Municipal counselor's letter, Utility bill, etc.It is very important that you use the correct Proof of Residence (not older than 3 months) For more information on the acceptable proof of residence. Click here
  15. Select Submit
  16. After clicking on Submit, you will be directed to the FICA Compliance Questions
  17. You will answer all of the questions honestly. These are a few questions that are required for FICA compliance. This is due to the ever-changing regulatory landscape that ChainEX has to comply with, which is also to the benefit of your interest and security.
  18. You will then also have the opportunity to verify your bank account where we will need you to put in the required banking details. Should you wish to skip this step you can just select "Skip this Step".
  19. Once you are done, you will be informed that your verification has been submitted.

Your verification request has now been submitted for approval. You will be notified via email once it has been completed.

The Profile Verification process can take up to 48 hours to be completed.

Once you have passed the Profile Verification process, you will gain 100% full access to the ChainEX system.

PLEASE NOTE - That you won't be able to use the ChainEX system without completing your profile verification and submitting your Compliance question responses. 

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