Frequently Asked Question

What is Fund Pin?

Fund Pin is a 4 to 8-digit pin that is uniquely created by you and can be used as an extra layer of protection when placing any withdrawals. The reason for the Fund Pin is so that ChainEX users are no longer required to have their 2FA enabled in order to place a withdrawal but it is still recommended. Therefore when placing a withdrawal you can use the Fund Pin, 2FA, and/or both if you wish to do so.

How to enable Fund PIN?

In order to enable your Fund PIN, follow these steps below:

1. By using your mobile phone, navigate and log into the ChainEX app
2. Once you have logged in, click the Menu button (3 horizontal lines) in the top right corner.
3. Click on "Fund PIN"
4. Enter your "Account Password" - this is the password you used to login to the mobile app
5. Enter your Fund PIN, this can be any 4 - 8 digits that you would remember
6. Enter those digits again in the "Confirm Fund PIN", to confirm that the Fund PIN is correct.
7. Click on "Continue"
8. Navigate to your email address
9. You will see a "Confirm Fund PIN" email, open and read this email.
10. Click on "Confirm Fund PIN"

You have now successfully enabled your Fund PIN.

How to disable Fund PIN?

If you wish to disable your Fund Pin, then follow the steps below:

1. By using your mobile phone, navigate and log into the ChainEX app
2. Once you have logged in, click the Menu button (3 horizontal lines) in the top right corner.
3. Click on "Fund PIN"
4. Enter your "Account Password" - this is the password you used to login to the mobile app
5. Enter your Fund PIN.
6. Click on "Continue"

You will have now successfully disabled your Fund PIN.