Frequently Asked Question

If you encounter issues with cell phone verification, it is possible that incorrect insertion of your cell phone number or country code may be the cause. However, if you have verified the accuracy of your information and are still unable to receive an SMS verification code, this may indicate an SMS verification issue on our end. Please get in touch with ChainEX Support to report the issue by logging a ticket via our contact page, over here. Our team will be happy to assist you in resolving the matter promptly and efficiently. Thank you for your cooperation and support as we work to provide you with the best user experience possible.