Frequently Asked Question

As a leading cryptocurrency exchange, we strive to make our verification process as smooth and straightforward as possible for our clients. If you have encountered issues with verifying your phone number, we recommend checking that your country code is correct and that you have entered your number accurately, including its length and digits. Please ensure that you have followed the correct format for your cell phone number. If you continue to experience difficulties with phone number verification, we encourage you to reach out to our dedicated support team. Our team is available to provide assistance and help you get verified as quickly and efficiently as possible. Contact ChainEX Support here for further guidance on this matter.