Frequently Asked Question

To initiate a support request with ChainEX, we recommend accessing our website by navigating to chainex.io using your internet browser. Once you are on the homepage, please click on the "Support" icon, which is located in the top right-hand corner next to the "Sign In" and "Sign Up" buttons. Alternatively, you can navigate to the bottom right-hand corner of any page on the ChainEX website, where you will find a "Support" icon in the shape of a headphone. Clicking on this icon will open a dialog box where you can select "Contact Support" and enter your query/issue details in the fields provided. Once you have entered all the necessary information, please click on the "Create Ticket" button to log your support request.

For a more comprehensive guide on How to log a support ticket on ChainEX, we suggest watching the instructional video available on their official YouTube channel.