Frequently Asked Question

After submitting a support ticket to our ChainEX support team, you may wish to keep track of its progress. To do so, please follow the steps outlined below:

Check your ticket status:

• Go to the ChainEX support page
• Click on "Check Ticket Status"
• Enter the email address used when submitting the ticket
• Enter your ticket number (found in the email sent by ChainEX)
• Click on the email access link
• Navigate to your email and click on the access link sent by ChainEX
• Review your ticket status

Alternatively, there are two methods to register an account for tracking your tickets:

Registering an account (First Method):

• Go to the ChainEX support page
• Navigate to the sign-in or ticket status page
• Click on "Create an Account" or "Register for an Account"
• Complete the registration form
• Click on "Register"
• Check your email and click on the link to confirm your email address
• Your account will be registered
  
  Registering an account (Second Method):

• Log a support ticket
• Go to your email and open the email sent by ChainEX
• Click the link "View This Ticket's Progress Online"
• Click on "Register for an Account" in the top right corner
• Complete the registration form
• Click on "Register"
• Check your email and click on the link to confirm your email address
• Your account will be registered