How to's

How do I link my bank account for Fiat currency withdrawals?
To withdraw Fiat currency from your ChainEX account, you need to link the bank account to where your withdrawals will be transferred. Once you link your ...
Tue, 18 Jun, 2019 at 11:14 AM
How to unlink my bank account?
To perform a withdrawal to a different bank account, you first need to unlink the current bank account linked to your ZAR wallet. To unlink your current...
Tue, 18 Jun, 2019 at 11:15 AM
How do I log a support ticket?
ChainEX has a team of expert Support Agents that are there to assist you. All you need to do is log a support ticket with these few easy steps: Go to cha...
Tue, 18 Jun, 2019 at 11:16 AM
How do I track my open tickets?
Once you have logged a support with our ChainEX Support Agents and you would like to keep track of your ticket, simply follow the steps below: After you ...
Tue, 18 Jun, 2019 at 11:21 AM
How do I start chatting?
Thanks to ChainEX, you can chat up a storm with your fellow traders by following these steps: Log in to ChainEX (chainex.io) Trollbox  will be foun...
Tue, 18 Jun, 2019 at 11:21 AM
How do I report a message or user from the Trollbox?
People can get a little rude, harsh and mean on the Trollbox. If you don’t like what someone is saying, you can report them to our support staff by followin...
Tue, 18 Jun, 2019 at 11:22 AM
How do I specify the market I want to see as a default?
ChainEX enables you to customise your navigation by specifying which market you are interested in and displaying that market to you. Simply follow these ste...
Tue, 18 Jun, 2019 at 11:23 AM
How do I enable an Application Program Interface (API)?
The Application Program Interface (API) will allow software programs to communicate with each other. To enable the API, follow these steps:  Log in to...
Tue, 18 Jun, 2019 at 11:24 AM
How do I reactivate my blocked account?
If your ChainEX account has been blocked as a result of entering the wrong password three times, we will send you an email with instructions on how to unblo...
Tue, 18 Jun, 2019 at 11:24 AM
How do I temporarily disable my account?
Although we will be sad to see you go even for a short while, if you wish to disable your account temporarily, simply follow these steps: Log in to Chain...
Tue, 18 Jun, 2019 at 11:27 AM