Functionality

Can I deposit Fiat currency via a debit or credit card?
Unfortunately, you cannot deposit Fiat currency from your debit or credit card. You can only deposit via EFTs. For more information on how to deposit fiat ...
Thu, 5 Apr, 2018 at 10:10 AM
How do I verify my identity?
ChainEX has a very good Know Your Customer (KYC) base which makes verifying your identity a breeze. Firstly, go to the ChainEX website. From there you will ...
Wed, 28 Mar, 2018 at 11:38 AM
What does it mean if my order is pending?
It means your transaction still has to be confirmed by the network. When a transaction is made, it is sent into a transaction pool, where it gets placed int...
Fri, 16 Mar, 2018 at 3:50 PM
How do I change my chat username?
If you no longer want to use your current chat username or just don't like your chat username anymore and would like to change it, what you would do is...
Tue, 10 Jul, 2018 at 12:30 PM
What are scaling fees and how does it work?
Based on the 30 day trading volume of a user, the trading fee will be adjusted. The maker and taker fee on trades will be 0.25% Once a user has traded 100 B...
Wed, 21 Nov, 2018 at 8:28 AM
How does the ChainEX referral program work?
Referral Program: The referral program is designed to reward our existing users for inviting new users to the ChainEX system by paying them a percentage of...
Tue, 11 Dec, 2018 at 11:34 AM
How do I receive my referral reward fees?
Payment of referral fees: The calculation and transferal of referral trading fee rewards is an automated process that will be triggered and processed ev...
Wed, 29 May, 2019 at 1:32 PM
What is a Market Order and how to use it?
A Market Order allows you to Buy or Sell a specified amount of a currency at the best prices available from available orders on a market. The process of exe...
Thu, 25 Jul, 2019 at 12:11 PM