Functionality

What is a withdrawal?
A withdrawal allows you to transfer a specified balance of digital currency from any of your currency wallets (learn more here) to another wallet of the sam...
Mon, 20 Aug, 2018 at 4:03 PM
What is Two-Factor Authentication (2FA) and why do I need it?
Two-Factor Authentication (2FA), also known as two-step verification, is a security process where you confirm your identity or action through two different ...
Wed, 11 Jul, 2018 at 11:22 AM
What is profile verification?
ChainEX is legally obligated to enforce strict KYC (Know Your Customer) and AML (Anti-Money Laundering) standards to process transfers of high value. You ca...
Tue, 10 Jul, 2018 at 11:54 AM
What is a deposit?
A deposit allows you or any other person to transfer funds from a wallet within or outside of ChainEX to your wallet of the same currency on ChainEX. While ...
Tue, 10 Jul, 2018 at 11:57 AM
How do I keep my wallets safe?
Always choose a strong, secure password and enable the Two-Factor Authentication (2FA) function. If you are not sure what 2FA is, please read our article, (...
Tue, 10 Jul, 2018 at 11:57 AM
What happens if I forgot my email address?
If you have forgotten your email address and can’t access your ChainEX account, you will need to contact ChainEX Support and log a ticket. We will then need...
Tue, 10 Jul, 2018 at 11:59 AM
Is it possible to cancel a deposit or withdrawal?
Unfortunately, cryptocurrency transactions can’t be cancelled or reversed as they are directly connected to the network. Cryptocurrency network transactions...
Tue, 10 Jul, 2018 at 12:05 PM
How do I change my payment information and account details?
To change your account or personal details, you need to log a ticket with ChainEX Support Team with the information you wish to change. If you wish to chang...
Thu, 1 Nov, 2018 at 1:37 PM
How do I temporarily disable my account?
Although we will be sad to see you go even for a short while, if you wish to disable your account temporarily, simply follow these steps:  Log in to ChainE...
Wed, 29 May, 2019 at 1:23 PM
Where can I find my transaction history?
View all your previous deposits withdrawals, orders, and trades per wallet on the Balances page by expanding the wallet and navigating to the History sectio...
Fri, 16 Mar, 2018 at 3:40 PM