Functionality

What is ChainEX and what can it offer me?
ChainEX provides you with a secure, online platform from which you can purchase and trade with different digital currencies and assets. More specifical...
Thu, 1 Nov, 2018 at 1:20 PM
Why am I not receiving emails from ChainEX?
If you are not receiving emails from ChainEX but are certain that you should be, there could be many causes. To solve the issue, please check this list of t...
Wed, 28 Mar, 2018 at 11:57 AM
How do I buy Digital Currency?
ChainEX enables you to purchase any of our supported digital currencies directly from us against live market prices. You can purchase digital currency by ex...
Wed, 28 Mar, 2018 at 11:46 AM
What fees does ChainEX charge?
ChainEX only charges fees on successful trades and withdrawals from your wallets, the rest of our services are available to you free of charge.  The rates f...
Thu, 21 Jun, 2018 at 12:25 PM
How does ChainEX use Two-Factor Authentication (2FA)?
ChainEX offers 2FA capabilities through integration with Google’s 2FA mobile application. Once you have installed the Google 2FA application on your phone a...
Wed, 28 Mar, 2018 at 11:53 AM
How will my fees be deducted?
ChainEX collects fees on withdrawals and trades made on our system. Each market pair and coin has its own set fee for each of these actions which can be vie...
Tue, 10 Jul, 2018 at 1:40 PM
What does my profile verification level mean?
Depending on the profile verification steps completed, your ChainEX profile may be on one of three levels. The levels range from Level 0 (No verification co...
Tue, 31 Jul, 2018 at 9:23 AM
How do I verify my account?
To verify your account, you will need to provide ChainEX with specific personal details. Depending on the level of verification you wish to reach, different...
Wed, 11 Jul, 2018 at 11:16 AM
How do I deposit Fiat currency into ChainEX?
To deposit money into your Fiat wallet (learn more about the wallet here), you will need to transfer money to ChainEX via EFT payment. You simply specify th...
Wed, 11 Jul, 2018 at 11:17 AM
Can I submit a new digital currency for trading on ChainEX?
ChainEX is always on the lookout for up-and-coming digital currencies that we feel can provide value to our clients. We welcome requests for new entrants a...
Wed, 11 Jul, 2018 at 11:18 AM