Depending on the profile verification steps you’ve completed, your ChainEX profile may be on one of three levels. ChainEX makes use of a third party international verification service called Netverify to verify users’ Level 2 verification. During the Level 2 verification process, you will be redirected to Netverify where you will be required to provide a copy of your identification and a photo of yourself. Netverify will then verify the authenticity of your submitted information and compare it against your Level 1 verification details to complete the Level 2 verification process. 


When completing the Level 2 verification process, you can either use your ID or passport. You also have the option to submit these via file uploads or by taking photos of them using your device camera, i.e. a webcam or built-in phone camera. To reach Level 2 verification, follow these steps:

  1. Log in to ChainEX (www.chainex.io)

  2. Select Profile in the top right corner

  3. Select Verify and secure your account now

  4. Select your country and insert all the required information in the fields provided

  5. Once you have selected Confirm, you will be redirected to Netverify

  6. On Netverify, specify the document type you wish to use, i.e. ID or passport

  7. Next, select the method you wish to use for submitting these documents, i.e. upload or take a photo

  8. Upload or take a photo of your ID or passport by following the steps presented.

  9. Upload or take a photo of your face by following the steps presented

  10. Confirm your submission

Your verification request has now been submitted for approval. You will be notified via email once it has been completed.