Depending on the profile verification steps you’ve completed, your ChainEX profile may be on one of three levels:

  1. Level 0
  2. Level 1 or
  3. Level 2


ChainEX makes use of a third party international verification service called Netverify to verify users’ to Level 2. During the Level 2 verification process, you will be redirected to Netverify where you will be required to provide one of the following documents:

  1. a copy of your identification document or passport
  2. a clear photo of yourself. 


You have the option to submit these via file uploads or by taking photos of them using your device camera, i.e. a webcam or built-in phone camera. Netverify will then verify the authenticity of your submitted information and compare it against your Level 1 verification details to complete the Level 2 verification process. It is important that the names on the identification documents match the names you used to register on the ChainEX exchange with. 


To reach Level 2 verification, follow these steps:

  1. Log in to ChainEX (https://chainex.io)

  2. Select the drop down arrow next to your user name in the top right corner

  3. Select Profile in the dropdown menu

  4. On the Profile page next to Personal Details,  select Verify Now

  5. Select your country and insert all the required information in the fields provided

  6. Once you have selected Next, you will be redirected to Netverify

  7. On Netverify, specify the document type you wish to use, i.e. ID or passport

  8. Next, select the method you wish to use for submitting these documents, i.e. upload or take a photo

  9. Upload or take a photo of your ID or passport by following the steps presented.

  10. Upload or take a photo of your face by following the steps presented

  11. Confirm your submission

Your verification request has now been submitted for approval. You will be notified via email once it has been completed.