To perform a withdrawal to a different bank account, you first need to unlink the current bank account linked to your ZAR wallet. To unlink your current bank account, follow these steps:

  1. Log in to ChainEX (

  2. Ensure you are at least on Verification Level 1 (Click here to learn more about verification levels)

  3. Go to the Balances page

  4. Select your ZAR wallet

  5. Select Withdraw

  6. Select the pencil image next to the bank account

  7. The pop-up window will show which account is currently linked to your ZAR wallet, and ask if you are sure that you would like to unlink it

  8. If you select Yes, your account will be unlinked

You can now update your bank account details in the fields provided (Click here to learn more).