Once you have logged a support with our ChainEX Support Agents and you would like to keep track of your ticket, simply follow the steps below:
After you have logged your first ticket, you will receive a user activation email from the ChainEX Support Portal
Select the provided URL to activate your account and select a password
Go to https://chainex.io on your browser
Select Support in the top right corner
Select Login in the top right corner
Log in to the Support Portal using the credentials from Step 2
Once you have logged in, select Check ticket status button from which you can keep track of all your tickets.