Once you have logged a support with our ChainEX Support Agents and you would like to keep track of your ticket, simply follow the steps below:

  1. After you have logged your first ticket, you will receive a user activation email from the ChainEX Support Portal

  2. Select the provided URL to activate your account and select a password 

  3. Go to https://chainex.io on your browser

  4. Select  Support  in the top right corner

  5. Select Login in the top right corner

  6. Log in to the Support Portal using the credentials from Step 2


Once you have logged in, select Check ticket status button from which you can keep track of all your tickets.