Once you have logged a support ticket with our ChainEX Support Agents (see here), and you would like to keep track of your ticket, simply follow the steps below:

  1. After you have logged your first ticket, you will receive a user activation email from the ChainEX Support Portal

  2. Select the provided URL to activate your account and select a password

  3. Go to www.chainex.io on your browser

  4. Select Support in the top right corner

  5. Select Login in the top right corner

  6. Log in to the Support Portal using the credentials from Step 2

Once you have logged in, select Check ticket status button from which you can keep track of all your tickets.