Should you ever have an issue, the ChainEX Support Agents are there to assist you. All you would need to do is log a support ticket with these few steps:
Go to www.chainex.io on your browser
Select Support in the top right corner
Once you are in the ChainEX Support Portal, select New support ticket
Enter the necessary information relevant to your query in the fields provided
The ChainEX Support Agents will contact you and assist you with your issue.