To transfer digital currency from one of your ChainEX wallets to another wallet of the same currency on another platform, follow these steps:


Verification level 0:

  1. Navigate and log into chainex.io

  2. Select “Balance” on the top right.

  3. Identify the digital currency from which you wish to withdraw.

  4. Select the withdraw icon (Bitcoin with an up arrow) under “Action”

  5. Enter the amount you wish to withdraw, your ChainEX account password and the address of the wallet to which the entered amount will be withdrawn in the fields provided - if you have your 2FA enabled, you will be required to enter your unique six-digit code.

  6. Select “Process Withdrawal”

  7. A withdrawal confirmation email will now be sent to your email address, open this email and confirm the withdrawal using the steps provided.

  8. Once confirmed, your withdrawal will now be validated on the blockchain after which it will reflect in the entered address.


Please take care when entering the withdrawal address since ChainEX cannot be held responsible for any amount transferred to an address which was entered incorrectly.


Verification level 1 and 2:


  1. Navigate and log into chainex.io

  2. Identify the digital currency from which you wish to withdraw.

  3. Select the withdraw icon (Bitcoin with an up arrow) under “Action”

  4. Enter the amount you wish to withdraw, your ChainEX account password and the address of the wallet to which the entered amount will be withdrawn in the fields provided - if you have your 2FA enabled, you will be required to enter your unique six-digit code.

  5. Select “Process Withdrawal”

  6. A withdrawal confirmation email will now be sent to your email address, open this email and confirm the withdrawal using the steps provided.

  7. Once confirmed, your withdrawal will now be validated on the blockchain after which it will reflect in the entered address.


Please take care when entering the withdrawal address since ChainEX cannot be held responsible for any amount transferred to an address which was entered incorrectly.