To transfer digital currency from one of your ChainEX wallets to another wallet of the same currency on another platform, follow these steps:

  1. Log in to ChainEX (www.chainex.io)

  2. Ensure you are at least on Verification Level 1 (Click here to learn more about verification levels)

  3. Go to the Balances page

  4. Select the currency or wallet from which you wish to withdraw

  5. Select Withdraw

  6. Enter the amount you wish to withdraw, your ChainEX account password and the address of the wallet to which the entered amount will be withdrawn in the fields provided

  7. Select Process Withdrawal

  8. A withdrawal confirmation email will now be sent to your email address, open this email and confirm the withdrawal using the steps provided

  9. Once confirmed, your withdrawal will now be validated on the blockchain after which it will reflect in the entered address

Please take care when entering the withdrawal address since ChainEX cannot be held responsible for any amount transferred to an address which was entered incorrectly.