Frequently Asked Question

ChainEX provides an easy-to-use Know Your Customer (KYC) base to verify your account:

1. Navigate to the following address on your browser: chainex.io
2. Select the “Sign in” button on the top right
3. Enter your email address in the “Email” field.
4. Enter your password in the “Password” field.
5. Select the “I'm not a robot” block to confirm that your login is valid.
6. Click the “Login” button.
7. This will direct you to the profile page (if you are Level 0 verification). On the profile page, click “verify now” in the center-right of the page for instructions to get to Level 1. To learn more, click here.
8. If you are Level 1 you will be directed to the markets page. Click here to learn how to get to level 2.

Please watch these YouTube videos for more information:

Verification Level 1

Verification Level 2