Frequently Asked Question

How do I temporarily disable my account?

Last Updated 4 years ago

Although we will be sad to see you go even for a short while, if you wish to disable your account temporarily, simply follow these steps:

  1. Log in to ChainEX (
  2. Click on your name on the top right corner.
  3. Select Settings in the drop-down menu.
  4. Under Profile scroll down to Deactivate Account Settings
  5. Enter your Password and click on Deactivate
  6. Confirm your deactivation request
  7. Check your inbox for a deactivation confirmation email from ChainEX and open it
  8. Confirm your deactivation by selecting Deactivate my account in the email

Once you’ve confirmed your deactivation, ChainEX will deactivate your account. You are, however, welcome to reactivate your account at any time by following these steps.

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