Frequently Asked Question

How do I log a support ticket?

Last Updated 2 months ago

ChainEX has a team of expert Support Agents that are there to assist you. All you need to do is log a support ticket with these few easy steps:

  1. Go to chainex.io on your browser
  2. Select Support in the top right corner
  3. Once you are in the ChainEX Support Portal, select New Support Ticket
  4. Enter the necessary information relevant to your query in the fields provided
  5. Select Submit

Another option is to:

  1. Navigate to chainex.io on your browser
  2. At the bottom right of every page, you will see the Support Icon (a headphone) - click this icon
  3. "Contact Support" will be displayed
  4. Enter the necessary information relevant to your query/issue in the fields provided
  5. Click on "Create Ticket"

A ChainEX Support Agent will contact you and assist you with your issue.

Please watch this YouTube video for more information - How to log a Support ticket on ChainEX

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