Frequently Asked Question

The ChainEX Address Book is a powerful tool designed to enhance the efficiency and speed of cryptocurrency and ZAR withdrawals for our users. With this feature, you can store and save multiple wallet addresses and bank accounts, making it easier to withdraw your funds.

Using the ChainEX Address Book is simple and straightforward. Follow these easy steps to get started:

1. Log in to your ChainEX account and navigate to the Balance page. Identify the Crypto or Fiat Currency you wish to withdraw and click on the Withdraw button.
2. On the withdrawal page, click on the Address Book icon located next to the address field.
3. Click the "ADD NEW" button to add a new wallet address or bank account to your Address Book. Fill out all the required information and click save.
4. Your wallet address/bank account will then be added to your Address Book.

On the crypto address books, you will see “Recent Unsaved Addresses”, where you can find all the wallet addresses you have previously successfully withdrawn to, which are currently not saved in your address book. You can make use of these wallet addresses by clicking the little arrow icon and/or you can save them in your address book by clicking the plus icon next to the wallet address.

Please note that when adding a wallet address/bank account to an Address Book, you have the option of designating it as a "trusted" account. When withdrawing to a trusted account, you are not required to enter your 2FA or complete the email confirmation process when placing a withdrawal. However, when adding a trusted account, you must enter your password, 2FA, and complete a trusted account confirmation process via email (Please ensure that all information is 100% correct).

Please note that even though you have confirmed via email, a trusted address has a pending period of 24 hours before it becomes a trusted address.

For a step-by-step tutorial on how to use the ChainEX Address Book, please watch this video over here.