Welcome to the Support Center
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
We currently operate from Monday to Friday from 08h30 am to 17h00 pm.
We are closed on all South African Public Holidays and on Weekends.
How can we help you today?
Featured Knowledge Base Articles
Learn More - Functionality
How Do I Disable My 2FA or Fund PIN?
At ChainEX, we understand that accessing your account can sometimes be challenging, especially when you encounter issues such as losing your phone or ...
What is the Earn Portal and How to use it?
What is the Earn Portal? The Earn Portal is a function provided by ChainEX that allows the ChainEX users to Stake and Save digital currencies. By ...
What is CZAR and How to Use it?
WHAT IS CZAR? CZAR is a stable coin pegged to the South African Rand, backed and built by a secure and reliable cryptocurrency exchange. CZAR ...
What is Post Only and How to use it?
What is Post Only? Post Only is a function added to Limit Orders which allows the ChainEX users to only place an order if he/she wishes to place a ...
How to Download My Transaction History
At ChainEX, we understand that tracking your transactions is important for traders. That's why we have made it easy for you to keep track of your ...